Privacy Policy

Mars Trade Group Pty Ltd (ABN 98 700 001 789) respects your privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and business details when you enquire about our services or use our contact form.
• Information you provide in correspondence with us via email or other channels.
• Website usage data collected through cookies and similar technologies (see Section 5).

2. How We Collect Your Information

We collect information directly from you when you:

• Submit an enquiry through our website contact form.
• Send us an email at [email protected].
• Communicate with us by phone, mail, or in person.
• Visit our website (via automated technologies such as cookies).

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide our trade and logistics services.
• To communicate with you about our services, invoices, and account administration.
• To comply with our legal and regulatory obligations under Australian law.
• To improve our website and service offerings.

4. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in delivering our services.
• Regulatory bodies and government agencies as required by law.
• Third parties involved in international trade transactions (e.g., customs brokers, freight forwarders) solely for the purpose of fulfilling our services.

We will not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device by your web browser. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted communications where appropriate, and restricted access to personal information within our organisation.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us at [email protected].

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by emailing [email protected]. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]
Website: marstradegrouppty.site